Refund & Returns Policy

Last updated: 2 August 2026 · Effective date: 2 August 2026

1. Your Legal Right to Cancel

As a consumer purchasing goods online, you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right applies from the moment your order is confirmed and ends 14 calendar days after the day you receive the goods.

2. How to Cancel

1. Notify us within 14 days of receiving your order. Send a clear written statement to hello@lovelysybrightiu.world including your name, order reference, and a statement that you wish to cancel. Alternatively, use our Contact form. The cancellation is effective from the date of your notification.
2. Return the goods within 14 days of notifying us. Package the item securely and send to: Linden Nutrition Ltd, 14 Clifton Gardens, London, W9 1DT. We recommend using a tracked postal service - you are responsible for the item until it reaches us.
3. Receive your refund. We will process your refund within 14 calendar days of receiving the returned goods, using the same payment method as your original purchase wherever possible.

3. Condition of Returned Goods

To be eligible for a refund under your cancellation right:

• Items must be unopened and in their original, undamaged packaging.
• Individual sachets must not have been removed from the retail box.

The right to cancel does not apply to opened or partially used items for hygiene and health protection reasons, pursuant to Regulation 28(3)(b) of the Consumer Contracts Regulations 2013. If the seal has been broken or sachets removed, we are unable to accept a return under the standard cancellation right.

4. Return Postage Costs

Unless the goods are faulty or misdescribed, the cost of returning goods to us is your responsibility. We recommend using a tracked service, as we cannot be held liable for goods lost in transit.

If goods are returned because they are faulty, damaged on arrival, or not as described, we will cover reasonable return postage costs and issue a full refund including any original delivery charges.

5. Faulty or Damaged Goods

If your order arrives damaged or there is a defect in the product, please contact us within 30 days of receipt at hello@lovelysybrightiu.world with a description and, where possible, photographs of the issue. We will arrange a replacement or full refund at your choice.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

6. Refund Timeline

Once we have received and inspected the returned goods, we will notify you by email of our decision. Approved refunds will be processed within 14 calendar days of receiving the return. Please allow a further 3-5 working days for the funds to appear in your account depending on your bank.

7. Exchanges

We do not currently offer direct exchanges. If you wish to receive a different item, please return the original (if eligible) and place a new order.

8. Contact for Returns

All returns correspondence: hello@lovelysybrightiu.world · +44 20 7286 3541 (Mon-Fri, 9:00-17:00 GMT) · Linden Nutrition Ltd, 14 Clifton Gardens, London, W9 1DT.

These rights are in addition to any statutory rights you have under English law and do not affect those rights.