Payment and Refund Policy

Last updated: 18 September 2026

Scope of this policy

This policy applies to all paid services offered by Gvg Contracting Ltd, trading as lovelysybrightiu, including directory listings, editorial features, producer profiles and seasonal event coverage packages as described on the Services page of this website. It does not apply to the free editorial content published on lovelysybrightiu, which is available to all readers without charge. By purchasing any service through this website or by agreeing to a written proposal from Gvg Contracting Ltd, you confirm that you have read and accepted this policy.

Prices, currency and taxes

All prices are quoted in pounds sterling (GBP). Prices shown on the Services page exclude Value Added Tax (VAT). Where VAT applies, it will be itemised separately on your invoice at the applicable rate. Gvg Contracting Ltd is registered for VAT in the United Kingdom under registration number GB240502652. Prices are subject to change; the price applicable to your order is the price confirmed in writing at the time of your enquiry or booking.

Accepted payment methods and security

Payment is accepted by bank transfer to a UK account. Details are provided on your invoice. We do not accept cash or cheque payments. All invoices are issued by Gvg Contracting Ltd in accordance with UK tax law and should be retained for your records. Payments made by bank transfer are subject to the security measures of your own bank. We do not store payment card details; no card processing takes place directly on this website.

Right of withdrawal (14 days) and exceptions

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to withdraw from a distance contract within 14 calendar days of the day after the contract is concluded, without giving any reason. If you have expressly requested that work begin before the 14-day period has expired and the service has been fully performed, you lose your right to withdraw. Services that consist of custom editorial content commissioned specifically for you may be exempt from the standard withdrawal right once production has commenced. We will inform you of the applicable terms at the time of booking.

Order confirmation and conclusion of contract

A contract for services is concluded when Gvg Contracting Ltd sends you a written order confirmation by email. Until that confirmation is sent, no binding agreement exists. The confirmation will specify the service purchased, the price including VAT where applicable, the expected delivery timeframe and any conditions specific to your order. You should check the confirmation carefully and contact us immediately at [email protected] if anything is incorrect.

Refund eligibility and exclusions

Refunds are available where a service has not yet commenced and a valid withdrawal request is made within the 14-day period described above. Refunds are not available for services that have been fully delivered. Partial refunds may be considered where a multi-piece package has been partially fulfilled; in such cases the value of delivered work will be deducted from any refund. Refunds are not available on the grounds that editorial content does not reflect the requester's preferred characterisation of their business, since editorial independence is a condition of all services provided by lovelysybrightiu.

How to request a refund

To request a refund, please email [email protected] with your order reference number, the date of your order confirmation and a brief description of your reason for requesting a refund. Alternatively, you may write to Gvg Contracting Ltd, 14 Cowley Road, Oxford OX4 1JB. We will acknowledge your request within two working days of receipt.

Review and notification

We will review your refund request against the terms of this policy and notify you of our decision by email within ten working days of receiving your request. If additional information is needed to assess your request, we will contact you and the review period will be paused until that information is received.

Refund method and processing time

Where a refund is approved, it will be made by bank transfer to the account from which payment was received. We are unable to redirect refunds to a different account. Processing times depend on bank clearing; refunds are typically received within three to five working days of approval. We will confirm the transfer by email on the day it is initiated.

Failed and duplicate payments

If a payment fails, your order will not be processed and we will contact you within two working days to arrange an alternative payment. If a duplicate payment is received in error, we will contact you promptly and return the excess amount by bank transfer. Please notify us immediately at [email protected] if you believe you have been charged more than once for the same order.

Mandatory consumer rights

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. If a service is not delivered with reasonable care and skill, or does not match the description provided, you may have the right to a repeat performance or a price reduction in accordance with your statutory entitlements. For further information about your rights as a consumer in the United Kingdom, you may contact Citizens Advice at citizensadvice.org.uk or the Competition and Markets Authority.

Contact and changes

Questions about this policy should be directed to [email protected] or by post to Gvg Contracting Ltd, 14 Cowley Road, Oxford OX4 1JB. We may update this policy from time to time; the current version is always available at lovelysybrightiu.world/payment-and-refund-policy.html. The date at the top of this page indicates when it was last revised.